Processes serve to ensure a safe and consistent way of working for repetitive tasks. Over the years, however, they tend to develop a life of their own. Sometimes because "it's always been that way" or "nobody ever thought about it." We want to change that. Processes should be reviewed from time to time: why do we do it this way and not differently? Where does it work well and why are there recurring problems at this point? Let's be critical. Let's question things. You'll notice how good it feels when someone observes from the outside. And then we'll find the right path for your processes…